RETURNS
The return policy at Israel Today is 30 days. Unfortunately, if 30 or more days have passed since your purchase, refunds and exchanges are no longer possible.
Israel Today offers you a free return policy if the product does not meet your expectations.
To be eligible for a return, your item must be unused, unworn, unwashed, unaltered and in the same condition as you received it. It must also be in the original packaging.
In order to complete your return, we require a receipt or proof of purchase.
To make the return, please click here and fill in the field.
Please do not return your purchase to the manufacturer.
Once the return is received at the Israel Today warehouse, it takes 3-5 days to process the return.
REFUNDS
Once we have received and inspected your return, we will send you an email confirming receipt of your returned item.
We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7 days and a credit to your credit card or original method of payment will be automatically applied.
LATE OR MISSING REFUNDS
If you haven't received your refund, first check your bank account.
Then contact your credit card company. It may take some time before your refund is officially registered.
Then contact your bank. It often takes a while for the refund to be posted.
If you have taken all of the above steps and still have not received your refund, please contact us at info@israeltoday.co.il or call us on 00-800-60-70-60 (free call).
EXCHANGE
Only defective, damaged or wrongly sized items can be exchanged.
If you would like to exchange an item, please email us info@israeltoday.co.il or call us on 00-800-60-70-60 (free call).
