1. Company information
This website is operated by JLMBOX.
Email: shop@jlmbox.de
Germany WhatsApp: +49 176 60121650
Israel: +972 77 9725508
2. Scope
These General Terms and Conditions (GTC) apply to all orders placed through the JLMBOX website, as well as to any use of the website. By placing an order or using the website, you agree to these terms and conditions.
3. Use of the website
Use of this website is permitted exclusively for lawful purposes. The customer agrees to:
- not to misuse or disrupt the website,
- It is prohibited to copy or reuse any content from the website without prior written consent.
- Do not attempt to access systems or data without authorization.
JLMBOX reserves the right to change, update, or remove content on the website at any time.
4. Conclusion of the contract
The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to the customer to place an order.
A legally binding purchase agreement only comes into effect when:
- when the customer places an order via the shop system,
- the payment was successfully authorized and
- JLMBOX confirmed the order via email.
JLMBOX reserves the right to refuse orders without giving reasons, e.g. in case of lack of availability, incorrect information, suspicion of fraud or delivery restrictions.
5. Prices and payment methods
All prices are quoted in euros (€) and include VAT unless otherwise stated. JLMBOX reserves the right to change prices at any time without prior notice.
In the event of obvious pricing errors (e.g. due to technical problems or typographical errors), JLMBOX is entitled to cancel or correct the order and inform the customer accordingly.
The available payment methods are displayed at checkout. The order will only be processed after successful payment authorization.
6. Availability of goods
All offers are valid only while stocks last. If an item is unavailable after an order has been placed, the customer will be informed. In this case, JLMBOX may:
- offer an alternative
- suggest a later delivery date or
- fully refund the amount already paid.
The customer has no further claims due to unavailability.
7. Shipping and Delivery
Shipping is carried out in accordance with the Shipping Policy , which can be viewed on the website.
In particular, the following applies:
- Delivery times are estimates and not binding.
- Delays caused by DHL or other external service providers are outside the responsibility of JLMBOX.
- Incorrect or incomplete address information, as well as uncollected shipments, are the responsibility of the customer.
Details regarding delivery times, shipping costs and shipping zones are listed in the shipping policy.
8. Returns, refunds and exchanges
Returns, refunds and exchanges are subject to the Returns & Exchanges Policy published on the website.
In summary:
- Returns are generally possible within 14 days of receipt.
- Only unopened, unused items in their original sealed packaging are eligible for return.
- Refunds are based on the value of the goods, not the original shipping costs (except for defective items).
- Damaged or faulty items will be handled by replacement or refund at our expense.
- Additional costs may be incurred for undelivered or uncollected shipments, which must be borne by the customer.
The full terms and conditions are described in the separate Returns and Exchanges Policy.
9. Limitation of Liability
JLMBOX is liable only for damages caused by intentional or grossly negligent conduct. For slight negligence, JLMBOX is liable only for breaches of essential contractual obligations (cardinal obligations), but only up to the amount of typically foreseeable damages.
Liability for indirect damages, consequential damages, lost profits or damages resulting from improper use of the products is excluded to the extent permitted by law.
10. Force Majeure
JLMBOX shall not be liable for delays or failure to perform obligations caused directly or indirectly by events beyond its reasonable control, including but not limited to:
- Strikes and labor disputes,
- War, unrest or political disturbances,
- Natural disasters,
- epidemics or pandemics,
- significant disruptions in transport or logistics chains.
In such cases, delivery times may be extended without giving rise to any claim for damages.
11. Applicable Law and Jurisdiction
The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). To the extent permitted by law, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms and Conditions shall be the registered office of JLMBOX in Germany.
12. Changes to the Terms and Conditions
JLMBOX reserves the right to change or update these Terms and Conditions at any time. The version published on the website at the time of ordering is binding.
